Question 1

Does T-One deliver rental cars?

Accepted Answer

Yes, we do. Delivery is included free of charge for long-term rentals (up to 28 days) between 9 am and 9 pm at your chosen pick-up location. Deliveries outside these hours must be pre-arranged with us. For an additional fee of up to $150 based on distance, you can also request delivery to nearby airports such as Boston Logan Airport.

Question 2

How do I pick up the car?

Accepted Answer

You can pick up the car at our office or airport locations. We offer both in-person and contactless pick-up options. For contactless pick-up, we will place the key in a key locker and provide you with the code, which you will use to access the car. The same process applies to returns.

Question 3

Is gas included in the rental price?

Accepted Answer

No, the cost of gas is not included in the rental price. However, we ensure that the vehicle has at least a half-tank of gas at the start of the rental, and it should be returned at the same level. Alternatively, we offer a prepaid refuel option to save you time when returning the vehicle.

Question 4

Can I smoke in the rental car?

Accepted Answer

Smoking is strictly prohibited in all of our vehicles. Renters and their passengers are not permitted to smoke in any of our rental cars. We take reports of smoking very seriously. If smoke is detected in a returned vehicle, the renter is subject to a fine of up to $250.

Question 5

How long can I rent a car?

Accepted Answer

You can rent a car on a daily, weekly, or monthly basis. However, we require that the rental contract be renewed every 28 days.

Question 6

Can I use my own insurance policy to rent the car?

Accepted Answer

Yes, we accept personal insurance policies. You must provide valid insurance coverage with the renter's name matching the policyholder, along with the policy provider, policy number, and contact number for the insurance company.

Question 7

Is there an age requirement to rent a car?

Accepted Answer

To rent a car from us, you must be over 21 years old and hold a current, valid (non-temporary) driver's license, presentable to our representative upon vehicle delivery. If you are under the age of 25, you may be subject to an underage surcharge.

Question 8

What if I hold an international driver's license?

Accepted Answer

Yes, you can rent a car from us if you hold an international driver's license. However, if the foreign license is not in English or does not have an English translation, you must provide one of the following:

• An International Driving Permit (IDP)
 • A translation of the foreign license into English or a similar acceptable document
 • An alternative translation document that contains a photo and English translation that closely matches the information from an IDP
 • The license must not be suspended or revoked

Question 9

What information do I need to rent with T-One?

Accepted Answer

To facilitate a smooth pick-up process, you must provide the following before the rental start date:

• A valid credit or debit card (using a debit card may require a security deposit of up to $1500, refundable at the end of the rental)
 • A valid driver’s license with your driver’s number, full name, and address (the name on the payment card and the driver’s license must match)
 • A mobile phone number and email address

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